Application
The reservation must include:

• general information: country, city, name and customer name, company name;
• contact information: contact person, e-mail, contact telephone number;
• proper query: holiday destination, hotel name, category and number of rooms, dates of stay and method of payment.

Terms of booking
Individual bookings are accepted no later than 3 (three) days prior to arrival,
group - no later than 7 (seven) days prior to arrival.

Pre-booking confirmation will be sent via email after receiving confirmation from the hotel within 24 hours (in rare cases up to 48 hours) of receipt of the application.
In a preliminary booking confirmation contains the details of booking and warrant to pay for your reservation.

In the case of lack of space in your hotel, we offer you a suitable replacement options.
In case of questions the operator will contact you to clarify the conditions of booking.

* If after that period you have not received confirmation on your e-mail. address specified in the application, please check the 'Spam'. In case you have not found evidence in any of the folders on my email. mailbox, please send an e-mail again with the details of the booking feedback form.

  Payment booking
Prepayment is made within 3 days (except where noted) after obtaining prior confirmation of the reservation. 
After 3 days (except where noted) unpaid reservation is canceled. 
The deposit 10% of the total cost of accommodation, depending on the hotel.  

Immediately after receiving the money into the account, we will send you the final booking confirmation and voucher at check in to hotel.
In the voucher specifies a unique booking reference number and details of the booking. 
This voucher you can print out and present at the reception.

Transfer to an account of reservation life (at the rate of GEL at the time of payment), according to data sent booking service Batumi Online.

Payment Methods
• Bank transfer to bank account (USD / GEL)
• Money transfers Western Union, Money Gram, Fast Mail, Procredit Bank (USD / GEL)

Cancellation
On cancellation of your reservation must be reported by email. 
Charges for cancellation - $ 25 cancellation number. 
The amount of fees for cancellation of bank charges is included in the processing of payment. 

In addition, the hotel reserves the right to impose penalties for violation of the terms canceled. 
Hotel Cancellation Policy presented to the hotel description page in the "Cancellation". 

With timely cancellation prepayment is returned minus cancellation fees. 

In the untimely cancellation is held 10% of the total amount. 

Cancellations made after the date of arrival at the hotel - in the case of settling in a hotel after the date of arrival or during stay at the hotel or in case of no - no compensation is made and the cost of canceled or unused nights non-refundable.
Reimbursement and compensation is also not performed if the client is fully or partially not take this to him in accordance with the order of service. 

The exceptions are hotels, information on conditions which are further cancellations on the page describing the section "Cancellation".

Transfers are not refundable in case of cancellation less than 3 days prior to arrival.

To avoid penalties, please read the terms and conditions canceled the hotel.

In case of delay in the path of the reserved room is reserved for you during the 1 day since the beginning of the reservation.

Change reservation 
To select a different hotel, you must first cancel the old reservation, and then submit a new application. 
If you choose another hotel confirmation is not guaranteed and depends on availability at another hotel. 
If the requested hotel does not prove availability, we will offer replacement options - rooms and hotels that match your needs. 

To change the names of guests, dates of stay and room category you want to send an email to the booking service with a request to amend the application.

Force majeure circumstances 
Reservation service Batumi Online is not responsible for the consequences caused by force majeure. 

By force majeure circumstances include: 
- Natural disasters, natural disasters (hurricane, earthquake, storm, flood, etc.);
- Military or labor disputes, decrees, orders or acts of governmental agencies or their representatives; 
- Transportation problems, accidents, construction work, problems with water supply or power supply (off gas, electricity, etc.).

Errors and inaccuracies 
Try not to make mistakes when you make an application.

In the request for booking, you must specify the correct date and provide accurate information.
Reservation Batumi Online is not responsible for the misunderstanding and losses incurred as a result of these dates is wrong or mistaken information provided.

If you do not provide the correct e-mail address and phone number with country code, we are not responsible for what you do not receive the confirmation of your reservation.
We reserve the right to cancel a reservation request unless we can contact you if necessary.